Job Summary

As the Operations Manager, you will oversee daily operations, manage staff, and ensure efficient service delivery while maintaining high standards of customer experience and operational control.

Responsibilities

• Supervise daily operations and manage staff across all departments

• Oversee customer service, order fulfillment, and communication channels

• Monitor inventory, production flow, and operational efficiency

• Ensure compliance with company policies, hygiene, and service standards

• Prepare daily reports and support management with operational decisions

Requirements

• Minimum of 2 years of experience in operations or supervisory roles within hospitality or retail

• Strong leadership and team management skills

• Good communication and problem-solving ability

• Proficiency in POS systems, reporting tools, and digital communication platforms